TERMS OF SERVICE
Substitutions And Changes In Group Size:
Substitutions and changes in group size will be determined by the contract with the airline. These terms will be described at the point a booking is made with the airline. Name lists will be required 60 Days prior to departure. In the event this name list is not received by GROUPRATE.COM then the last number submitted to GROUPRATE.COM in writing will be the number certified for billing. The cancellation of a person within 60 days of the departure date, with no substitution, will follow the cancellation schedule as described in the airline contract. The addition of a new participant will be charged at the best price available at the time with all efforts being made by GROUPRATE.COM to keep the new participant at the original group rate. Any changes (i.e. participant numbers, rooming lists, name changes, itinerary adjustments, etc.) within 60 days of departure will be subject to an administration charge.
Airlines and Special Equipment:
In the event additional fees are incurred, including but not limited to baggage fees, security fees, fuel surcharges and additional taxes these will be passed through to the customer. Airlines have strict regulations on the transport of oversized or overweight equipment. Transportation of equipment, including musical instruments, above normal luggage capacity and the transportation for such equipment is not included in the price unless specifically stated in the list of Inclusions.” Transportation of such equipment should be considered separately.
Capital Management Group, Inc., GROUPRATE.COM and their employees, shareholders, subsidiaries, affiliates, officers, directors, agents and assigns (collectively “CMG INC”) does not own or operate any entity which is to or does provide goods or services for your travel, including, for example, lodging facilities, transportation companies, local ground handlers, food service or entertainment providers, etc. As a result, GROUPRATE.COM is not liable for any negligent or willful act or failure to act of any such person, or any other third party not under its control. Without limiting the foregoing, GROUPRATE.COM accepts no responsibility for any risk or resulting injury, delay, inconvenience, damage, or death which results from criminal activity, weather or other acts of God, accidents, disease, epidemics, illness, the provision of inappropriate or no medical attention, the demands of indoor or outdoor activities, strikes, political or civil unrest, overbooking, structural or other defective conditions in airlines, airports, hotels or other lodging or restaurant facilities, acts of terrorism, insurrection or revolt, or any other event beyond its direct control.
GROUPRATE.COM in its sole discretion reserves the right to decline to accept any participant as a member of these trips. GROUPRATE.COM reserves the right in its sole discretion to terminated any participant who does not abide by its rules and regulations, an/or whose conduct is deemed to be such as to endanger the participant, the success of the program or the welfare of other participants, staff members and/or third parties. In the event of such termination, the participant will be sent home at the expense of transporting the participant home shall be determined exclusively by GROUPRATE.COM. In the event of such termination, there will be no refund whatsoever. The participant is personally liable to GROUPRATE.COM for any damages caused by improper conduct. Each participant agrees to be video taped and/or photographed and authorizes GROUPRATE.COM to use such material in any advertising in any form, and releases GROUPRATE.COM form any claims for compensation based on the use of such material.
GROUPRATE.COM may cancel any trip because of insufficient enrollment or for any other reason. In the event a trip is canceled by GROUPRATE.COM, the participant shall have the option of either taking a complete refund of all deposits, and moneys paid, or of selecting an alternated program as full compensation. The terms forth in this agreement supersede any oral agreement or any information that may be found on the brochures, any amendment to this agreement must be made in writing and signed by both parties.
No refunds can be granted for features in the trip not utilized. The cost of replacing lost or stolen tickets is the responsibility of the passenger. If a flight or transfer by motorcoach or train is missed, participant is responsible to make his or her own arrangements and to pay all charges associated therewith.
Any dispute concerning this contract, the brochure or any other advertising material concerning the trip or the trip itself must be resolved exclusively by binding arbitration in Maricopa County, Arizona pursuant to the commercial rules of the American Arbitration Association then existent. In any such arbitration, substantive Arizona law will apply to all issues.